Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Rofim Help Center
  1. Rofim Help Center
  2. Support Rofim

Demande d'assistance

Required fields are marked with an asterisk*

Pour être sur de vous appeler correctement !

Pour être sur de vous appeler correctement !

Saisissez votre téléphone pour que nous puissions vous rappeler.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"66b4ee6fb0dd9e890291a7ffbdacd3ce60f7fe47_lout","branding":{"id":"69","key":"help","name":"Support Rofim","portalBaseUrl":"/servicedesk/customer/portal/69"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/03e24bde-b36e-4083-aaee-05bb9313ba9a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMzMzYTM2Mi0xMmRiLTQ0YWQtYTI5Mi00YzE5YmM0NGFiNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzZTI0YmRlLWIzNmUtNDA4My1hYWVlLTA1YmI5MzEzYmE5YSI6WyJyZWFkIl19LCJleHAiOjE3NzAzMTc3NzQsIm5iZiI6MTc3MDMxNzE3NH0.0GrPBYUQ87PqelMzNFor89dizqmhvg9kgDCvxdDQnhQ&client=e333a362-12db-44ad-a292-4c19bc44ab6a&mode=fit","logoId":"03e24bde-b36e-4083-aaee-05bb9313ba9a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Rofim Support !","sharedPortalName":"Rofim Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Rofim Support !","sharedPortalName":"Rofim Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue sur le centre d'aide Rofim !","sharedPortalName":"Rofim Help Center","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#144591","helpCenterTitleColor":"#144591","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a84eac71-b797-43f6-8b83-b63eca382060/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMzMzYTM2Mi0xMmRiLTQ0YWQtYTI5Mi00YzE5YmM0NGFiNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4NGVhYzcxLWI3OTctNDNmNi04YjgzLWI2M2VjYTM4MjA2MCI6WyJyZWFkIl19LCJleHAiOjE3NzAzMTc3NzQsIm5iZiI6MTc3MDMxNzE3NH0.PYOXSabwq8jAQLjfHtdlxBR-K_ZeEg8yNtilGzhjJys&client=e333a362-12db-44ad-a292-4c19bc44ab6a&height=300&mode=fit","bannerMediaApiFileId":"a84eac71-b797-43f6-8b83-b63eca382060","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#144591","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"69","key":"help","projectId":10151,"serviceDeskId":69,"name":"Support Rofim","description":"<p>Welcome! You can raise a request for Support Rofim using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/69","reqTypes":[{"id":"150","name":"Demande d'assistance","descriptionHtml":"","callToAction":"Demande d'assistance","introHtml":"","icon":10539,"iconUrl":"https://ps.help.rofim.doctor/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[73],"key":""},{"id":"186","name":"Demande par mail (Patient)","descriptionHtml":"","callToAction":"Demande par mail (Patient)","introHtml":"","icon":10511,"iconUrl":"https://ps.help.rofim.doctor/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"151","name":"Demande par mail (PS)","descriptionHtml":"","callToAction":"Demande par mail (PS)","introHtml":"<p>Request received from PS your email support channel.</p>","icon":10527,"iconUrl":"https://ps.help.rofim.doctor/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"187","name":"Demande via TEL (Patient)","descriptionHtml":"","callToAction":"Demande via TEL (Patient)","introHtml":"","icon":10746,"iconUrl":"https://ps.help.rofim.doctor/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[],"key":""},{"id":"188","name":"Demande via TEL (PS)","descriptionHtml":"","callToAction":"Demande via TEL (PS)","introHtml":"","icon":10746,"iconUrl":"https://ps.help.rofim.doctor/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[],"key":""}],"reqGroups":[{"id":73,"name":"Forms"}],"orderMapping":{"73":[150]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"479abe72-7c46-3bf8-8b4b-c00dd167a99f","appLinkName":"","appLinkUrl":"","spaceKey":"SR","spaceName":"Support Rofim","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":69,"kbLinkDomainURLs":["https://jira-rofim.atlassian.net","https://ps.help.rofim.doctor"]},"createPermission":true,"portalAnnouncement":{"portalId":69,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMzMzYTM2Mi0xMmRiLTQ0YWQtYTI5Mi00YzE5YmM0NGFiNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE1MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzAzMTgzNzQsIm5iZiI6MTc3MDMxNzE3NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.tEsljxBMj4iJssHUhy25E_eGc32ApP6hfo_LjTuWFL8","targetCollection":"upload-project-10151","endpointUrl":"https://api.media.atlassian.com","clientId":"e333a362-12db-44ad-a292-4c19bc44ab6a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":150,"projectId":10151,"issueType":{"id":"10284","name":"Question PS"},"form":{"name":"Demande d'assistance","descriptionHtml":"","callToAction":"Demande d'assistance","intro":"","instructions":"","icon":10539,"iconUrl":"https://ps.help.rofim.doctor/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10600","fieldConfigId":"10796","label":"Comment pouvons nous vous aider ?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10541","label":"Je ne peux pas me connecter","selected":false,"children":[]},{"value":"10619","label":"Quelque chose ne fonctionne pas comme prévu","selected":false,"children":[]},{"value":"10620","label":"J'ai besoin d’aide pour utiliser la plateforme ou comprendre une fonctionnalité","selected":false,"children":[]},{"value":"10621","label":"Je rencontre un problème technique ou matériel","selected":false,"children":[]},{"value":"10542","label":"Je veux acceder à une RCP","selected":false,"children":[]},{"value":"10543","label":"Je souhaite avoir un compte sur la plateforme","selected":false,"children":[]},{"value":"10544","label":"Autres","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Titre de votre demande","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10592","fieldConfigId":"10788","label":"Nom","description":"Pour être sur de vous appeler correctement !","descriptionHtml":"<p>Pour être sur de vous appeler correctement !</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10593","fieldConfigId":"10789","label":"Prénom","description":"Pour être sur de vous appeler correctement !","descriptionHtml":"<p>Pour être sur de vous appeler correctement !</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10595","fieldConfigId":"10791","label":"Tel","description":"Saisissez votre téléphone pour que nous puissions vous rappeler.","descriptionHtml":"<p>Saisissez votre téléphone pour que nous puissions vous rappeler.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/69/create/150","requestValidateBaseUrl":"/servicedesk/customer/portal/69/validate/150","calendarParams":{"firstDay":0,"date":"2026-02-05T19:46:14+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"479abe72-7c46-3bf8-8b4b-c00dd167a99f","appLinkName":"","appLinkUrl":"","spaceKey":"SR","spaceName":"Support Rofim","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":69,"kbLinkDomainURLs":["https://jira-rofim.atlassian.net","https://ps.help.rofim.doctor"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMzMzYTM2Mi0xMmRiLTQ0YWQtYTI5Mi00YzE5YmM0NGFiNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE1MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzAzMTgzNzQsIm5iZiI6MTc3MDMxNzE3NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.tEsljxBMj4iJssHUhy25E_eGc32ApP6hfo_LjTuWFL8","targetCollection":"upload-project-10151","endpointUrl":"https://api.media.atlassian.com","clientId":"e333a362-12db-44ad-a292-4c19bc44ab6a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=jira-rofim","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"66b4ee6fb0dd9e890291a7ffbdacd3ce60f7fe47_lout","baseUrl":"https://ps.help.rofim.doctor/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jira-rofim.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e333a362-12db-44ad-a292-4c19bc44ab6a","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"984885a0ba6a467b865ab36625c79a6e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://jira-rofim.atlassian.net","edition":"standard","requestIntroEnabled":true,"anonymousEnabled":true}